Returns & Exchanges

At Rockville, we stand behind the quality of our products and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. Items must be returned in their original, unused condition with all packaging materials included.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Package and Ship

Securely pack your items in their original box, attach the prepaid label to the outside, and drop the package off at any authorized carrier location.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing